Mabe improves agility and customer service experience

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Mabe, a leading home appliances manufacturer in the Americas, has transformed its customer service and field operations using ServiceNow. With 80% of customer incidents resolved at the first call, 94% reduction in process workflow approval times, and 8/10 IT incidents resolved within a week, Mabe has improved agility and enhanced customer experience. The adoption of ServiceNow has streamlined processes, integrated multiple technologies, and automated workflows, aligning operations with industry best practices.

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Mabe improves agility and customer service experience

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