INDUSTRY: T elecommunications Services PROFILE: Agile IT out-tasking across 180 countries CHALLENGE: SOLUTION: Poor voice quality Selected Prognosis to improve operational savings BENEFITS: Achieved consistent better call quality in a multi-vendor environment with increased business efficiencies and improved user experience Challenges NSC Global Limited was experiencing poor voice quality within its complex multi-vendor UC envionment. It was difficult to get to the root cause when degraded voice quality or outages occurred. Although each vendor supplies troubleshooting tools for its UC solution, NSC Global required a holistic view with messaging and alert automation so problems could be circumvented and fixed automatically if possible. After looking at user experience manageme

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