Insightful and effective Missouri based Client Services Inc. is a full service receivables management and teleservices provider. It takes pride in delivering the best possible customer experience and recognized how V oIP and UC could enhance and innovate communications with consumers, as well as delivering operating cost advantages. T o maintain excellent service quality and protect client relationships, Client Services deployed a world- class Avaya contact center system. And it chose Prognosis to ensure voice quality and service delivery. This gives Client Services an essential IP communications view of all components in its contact center environment. Mont Little, Chief Information Officer, Client Services, explained his decision to implement Prognosis. “Decreasing

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