1)dixa I nterflora case study From limited systems in silos to one unified solution for phone, email and chat Challenges Favorite features Users ? Lack of data across channels Industry e-commerce 20 ? Intelligent routing across channels ? Inefficiency & siloed systems ? Channel-neutral experience ? Customer recognition across ? Smart conversation flow builders channels +10% -22% -46% ? Live chat and callback ? Lack of realtime data & analytics ORDERS ABANDONMENT AVERAGE PROCESSED && Two of the most important things for us is that our customers always receive a personal customer service experience across phone, email and messaging-and that our customer service reps have the best working experience. With Dixa, they all do in all respects. Iman Safari Subscription & Customer

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