I ? 1 Sportmaster Case Study Sportmaster services customers in record time across all support channels Users: 20 Industry: E-commerce Switched from: Zendesk (email & chat) Other supplier (phone) -83% +25% FIRST RESPONSE TIME (EMAIL) NUMBER OF CALLS ANSWERED Challenges • Siloed working experience • Cherry picking • Prioritization • Lack of realtime data & analytics • Intelligent routing across channels • Channel-neutral experience • Smart conversation flow builders • Live chat and callback Favorite Features About Sportmaster Sportmaster is Denmark's largest and most popular sports chain consisting of 100 stores nationwide and an online shop, serving over 1.2 million customers in total. Over the past 4

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