Interflora handles peaks in demand through improved staff resource management

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Interflora handles peaks in demand through improved staff resource management The Challenge With Interflora’s inbound call centre operations typified by fluctuating high peaks and low troughs in call volumes, scheduling the level of work has become a critical balance of accurately predicting the staff numbers needed, while maintaining flexibility in the working environment. The majority of staff are part-time, so providing flexibility from

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Interflora handles peaks in demand through improved staff resource management

Interflora handles peaks in demand through improved staff resource management

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