I ? 1 Serenity Holidays Case Study Serenity Holidays finds a smarter way to work and the ability to deliver a superior multichannel customer experience with Dixa Users: 60 Industry: Travel Switched from: Outlook(email) Mitel(phone) LiveChat(Chat) +30% +14% +32% FIRST CALL RESOLUTION SALES CUSTOMER SATISFACTION Challenges • Poor customer service due to disconnected systems • Delivering personalized support at scale • Scattered data stuck in silos • No unified view of each customer • Unified customer view • Automated callback • Remote access • Ease-of-use • Channel-neutral experience Favorite Features About Serenity Holidays Serenity Holidays is an independent, priv

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