SUCCESS STORY: PING AN Intelligent customer experience achieves smooth transition to online business Ping An increases customer service efficiency and NPS while delivering seamless omnichannel customer experience Headquartered in Shenzhen, China, Ping An Insurance is one of the largest insurers in the world. Founded in 1998, the company has operations across China, Hong Kong and Macau, with a global network of branches and representative agents in more than 150 countries. Ping An ranks 10th in the Forbes Global 2000 list, topping all the other insurance groups in the world. In the Fortune Global 500 list, Ping An ranks 29th among all the companies, and 1st among mainland China’s mixed-ownership enterprises. Their shares are listed on the Stock Exchange of Hong Kong and the

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