© Ignite Enterprise Software Solutions, Inc. | All Rights Reserved MULTICHANNEL CUSTOMER SERVICE Commerce & Digital Engagement Kayako is help desk software for personal and connected customer service. It helps you deliver exceptional customer service in multiple languages across live chat, email, Facebook and Twitter. Customer Success Toshiba Canada doubles agent productivity with Kayako SUMMARY Toshiba’s diverse portfolio of products made it challenging for customer service agents to quickly find answers to customer questions and respond to specific needs. Worse, the team was unable to track the progress and results of support requests. “Our old help desk made it such a hassle to log tickets, it was tough to show that we were providing valuable service,” George Minich, Dire

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