© Ignite Enterprise Software Solutions, Inc. | All Rights Reserved MULTICHANNEL CUSTOMER SERVICE Commerce & Digital Engagement Kayako is help desk software for personal and connected customer service. It helps you deliver exceptional customer service in multiple languages across live chat, email, Facebook and Twitter. Customer Success Texas Tech streamlines customer support with Kayako SUMMARY Texas Tech didn’t have a system to help them handle a high volume of support requests efficiently. Both their agents and their customers were frustrated. “We were managing support requests with a shared Outlook inbox. There was little to no accountability,” explained Kevin Eyck, Enterprise Server Administrator at Texas Tech University. “We could see that an email was read, but had no i

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