Case Study

On-Premise/Cloud Hybrid for the Best of Both Worlds

On-Premise/Cloud Hybrid for the Best of Both Worlds

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Keeping Ovens Hot… and Calls Answered: On-Premise/Cloud Hybrid for the Best of Both Worlds With thousands of independently owned and operated restaurants handling their own calls, the world’s largest pizza chain’s customer service was uneven at best. During peak times, callers would remain on hold for minutes at a time, or the phone at a restaurant would ring and ring, unanswered. At these peak times, amid the maddening, non-stop ringing of

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