Case Study

Great Service for Latin America

Great Service for Latin America

Pages 1 Pages

46% Improvement in Customer Response: Great Service for Latin America The South American automobile market is growing at a breakneck pace. This client, one of the world’s largest automobile manufacturers, was struggling to deliver a great customer experience that could keep up with the regional volume. Disjointed processes, extended wait times for service associates and inconsistent follow-up were costing more than money; the rising number

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