Better Customer Service Costs Less
Better Customer Service Costs Less
1 PagesINDUSTRY PRODUCTS SOLUTION Financial Services Operations and Technology Consulting Process Improvements in Banking: Better Customer Service Costs Less A prominent Canadian bank found itself in a precarious position: Its commercial loan volume was static, but the unit’s operating costs were increasing annually. Customer responsiveness was adequate for the industry, but not the competitive advantage that the bank needed. Managers wanted to enga
