How this multinational financial services company transformed its customer service through microlearning Effectively train customer service reps to answer customer queries and resolve complaints Challenge Shotclasses enabled quick delivery of SOPs and best practices to ensure better customer support Action Faster resolution of customer complaints and higher customer satisfaction Result Executive Summary A leading multinational financial services company was facing multi-pronged challenges with its conventional customer service training programs that were delivered either in-person or through desktop-based legacy software. Mindtree’s Shotclasseses – an end-to-end microlearning platform - helped the client transition to a digital learning channel. The result: improved learner enga

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