Capgemini helped a US-based financial services company improve digital customer service by modernizing its application stack and implementing an Agile transformation through a managed services engagement model. This partnership led to a 35% cost savings, a 46% reduction in resolution time for first and second support levels, and 99.98% SLA adherence. Capgemini’s ADMnext framework enhanced transparency, control, and operational efficiency while providing 24/7 business continuity across the US and India. The collaboration focused on automation, incident reduction, and proactive problem detection using machine learning.

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