Monex, a leading financial institution in Mexico, transformed its customer service processes by implementing ServiceNow's IT Service Management (ITSM) and Customer Service Management tools. In just three months, Monex successfully deployed four key ITSM modules, achieving a 99.99% service availability index. This transformation enabled the company to significantly improve its time-to-market and efficiently transition 2,200 employees to remote work in just five days during the COVID-19 pandemic. The collaboration with ServiceNow has revitalized Monex's approach to customer service, enhancing both internal operations and external client experiences

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