How India’s largest coffee chain leveraged video training to deliver better field service Lack of product expertise among field engineers to fix difficult maintenance problems Challenge Shotclasses enabled the sharing of bite-sized videos on specific maintenance issues and steps to resolve them Action Executive Summary A leading coffee machine manufacturing company was looking to train field service engineers spread across 40 location. However, given fewer training centers enabling frequent classroom training and refresher course was a challenge. Mindtree helped the client train field service engineers with bite-sized videos that could be accessed easily while resolving on-field machine issues. This helped in faster issue resolution and enhanced customer service levels. The Chall

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