How MedAssist® Used SMS and Self-Service to Make Healthcare Convenient During the Pandemic
How MedAssist® Used SMS and Self-Service to Make Healthcare Convenient During the Pandemic
2 PagesProvided patients the option to engage on their channel of choice Empowered patients to self-serve screening enrollment applications IVR captured one-time SMS consent for compliance Nearly doubled patient screening enrollments Solution was implemented within 14 business days Cross-channel reporting provided insight on the patient journey How MedAssist® Used SMS and Self-Service to Make Healthcare Convenient During the Pandemic Power to the Patients Increase in Medicaid Enrollment Screenings ~2 x Number of business days from idea to launch 14 info@livevox.com | 844.207.6663 | livevox.com 1 Use Case Customer Experience Industry Healthcare Solution SMS & IVR Impact Seamless self-service experience for patients Benefits at a glance: Hospitals that relied on in-person Medicaid
