Solution Brief: Enable Self-Service Password Resets As organizations grow, the needs of their user base, internal employees, and customers, will always put increasing demand on their IT departments. One particular drag on their resources is user account lockouts due to forgotten passwords. While a password reset process may appear simple on the surface, organizations must strike a balance between managing user frustrations, allocating IT resources, and ensuring security standards are met. Recognizing these needs, many organizations have turned to self-service password reset solutions. By opting for an automated, yet secure process, organizations are able to maintain productivity levels for users while reducing burden on IT staff. Executive Summary The average company has over 80 app

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