Amid a Pandemic New Credit America Brings a Human Touch to Personal Finance 90-second response rate within 1 week 3 Solutions in 1 Platform Managing Voice, Digital & CRM While other financial institutions provided blanket deferment options in response to the coronavirus pandemic, NCA decided to come up with a different approach – one that aligned with its mission to assist consumers with the restoration of their financial health. Understanding their consumers might be facing additional hardships because of COVID-19, the company shifted all of its efforts into servicing loans and helping consumers adjust personalized repayment plans. This effort required an aggressive and hyper-targeted operational and communication plan and they turned to LiveVox for assistance. info@livevox.c

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