increase in conversion rate 12.7 % increase in agent use of rebuttal language 63 % The Office Gurus is a leading BPO that operates contact centers in El Salvador, Belize, Jamaica, and the USA, with clients in Retail, Finance, Healthcare, Education, and more. They were able to leverage LiveVox SpeechIQ®’s capabilities in a multi-step process to drive up conversion rates in qualified leads being transferred to their client’s sales team. The client being a leading home warranty company that covers over 1 million homes in the US and has received more than 3 million service requests covering home systems and appliances. 1 Use Case Customer Sales Industry BPO Solution Integrated conversation analytics, Automated Scorecards Increased conversion rate Increased operational efficiency Incr

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