How Hunter Warfield Used LiveVox to Drive Digital Engagement & Self Service Growth
How Hunter Warfield Used LiveVox to Drive Digital Engagement & Self Service Growth
1 PagesHow Hunter Warfield Used LiveVox to Drive Digital Engagement & Self Service Growth Client Success info@livevox.com | 844.207.6663 | livevox.com Use Case More campaign rollouts with better access to data using a hybrid cloud / on-prem model Industry Business Process Outsourcing (BPO) Solution Transitioning to a fully remote model with reliance on digital engagement channels Drove digital and self-service growth with omnichannel communication. Met consumers on their channel of choice including Digital Contact Cards in SMS/MMS to optimize performance. Created unique email campaigns with settlement extensions and flexible payment options. Incorporated feedback from all levels to update agent scripts and adjust resolution opportunities to improve the consumer experience.
