How Eastern’s Digital Channel Expansion Lowered its Cost of Service & Improved CX
How Eastern’s Digital Channel Expansion Lowered its Cost of Service & Improved CX
4 PagesHow Eastern’s Digital Channel Expansion Lowered its Cost of Service & Improved CX Two Birds. One Stone. Increase in Contact Rates + 79 % Decrease in Cost Per Interaction —$ 6 Eastern was looking for a partner invested in their long term success and wanted the latest call center technology in a one-stop-shop instead of a patchwork of different applications from different providers. LiveVox’s data-driven approach to omnichannel has helped drive greater insights into their campaigns. info@livevox.com | 844.207.6663 | livevox.com 1 Use Case Accounts Recovery Industry Financial Services Solution 2-Way SMS Impact Higher Contact Rates Unified, streamlined communications for millions of customers Scalability to accommodate future digital channel adoption Increased consent man
