Credit Union Reduces Member Delinquencies by 23% with Intelligent Email based on Channel Preference
Credit Union Reduces Member Delinquencies by 23% with Intelligent Email based on Channel Preference
1 PagesCredit Union Reduces Member Delinquencies by 23% with Intelligent Email based on Channel Preference Problem T o meet evolving customer demands, TDECU needed to incorporate email into their engagement strategies. Doing so with a 3rd-party email application required heavy integration investments across voice, CRM, and reporting applications. Failure to do so would result in the inability to manage channel preference and create disconnected customer experiences. Solution LiveVox’s customer engagement platform includes integrated multichannel capabilities. From a single desktop, contact center managers can easily configure blended multichannel workflows based on channel preference on-the-fly and view insight into customer journey analytics with minimal reliance on IT. Agents also have
