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Handle Time: Down 29%. Customer Satisfaction: Up 36%

Handle Time: Down 29%. Customer Satisfaction: Up 36%

Teletech
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Employee Training That Increases Customer Satisfaction: Handle Time: Down 29%. Customer Satisfaction: Up 36% Although our client knew us for our ability to hire, train, and manage our own customer experience associates, in 2011 they asked us for help with their own employees. This multi-national communications provider asked to us develop a better way for their associates to handle high-value “triple play” customers who subscribed to voice,

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Telecoms Industry

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