Case Study

Employee Engagement = Customer Satisfaction

Employee Engagement = Customer Satisfaction

Pages 1 Pages

INDUSTRY SOLUTION PRODUCTS Financial Services Care Services Talent Optimization Social Learning Helps Financial Services: Employee Engagement = Customer Satisfaction Our client – a global leader in the financial services industry – is committed to increasing their competitive differentiation through great customer care. To measure their progress, our client asked customers to rate their account executive via survey, and the company used this

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