To become the top choice lender, banks are embracing digital lending to significantly shorten decision times, enhance customer experience, lower operational risks, and reduce costs. A leading APAC bank aimed to overhaul its operations, addressing delays in fund disbursement and manual errors. Partnering with HCLTech, the bank sought to digitize and standardize processes, utilizing the Pega platform for workflow management and Blue Prism for automation, aiming for improved customer satisfaction. The solution effectively reduced errors, cut down on manual interventions by 56%, and decreased non-value activities by 29%, propelling the client towards significant growth.

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