Intelligent Queue Management: wait time down, lines down, customer satisfaction up - at no additional labor cost! Case Study Smart QueueTop ranked North American supermarket Industry sector: Retail, grocery Geography: USA Service solution: Intelligent Queue Management Project: Mid-size upscale, unionized grocer Business issue A sluggish economy and increased regional competition drove our client to seek new strategies that would: • Differentiate its brand within the marketplace; • Help it establish a competitive edge; and • Improve delivery of key performance indicators - specifically increasing sales and improving customer satisfaction - by reducing customer wait times at the checkout. Solution Irisys’ Intelligent Queue Management solution was selected to help ensure associate hours we

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