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Increased Satisfaction at a Third of the Cost

Increased Satisfaction at a Third of the Cost

Teletech
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Bookseller Chats to Improve Engagement: Increased Satisfaction at a Third of the Cost Many established companies struggle to provide a customer contact structure that is nimble enough to interact across the multiple communications channels used today. This client, a major bookseller, proved the effectiveness of a top- notch multichannel solution by boosting customer satisfaction, increasing volume, and slashing operating costs at the sam

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