Banco de Chile Personalizes the Customer Experience with Genesys Genesys solutions help increase first contact resolution rate from 60 to 90 percent SUCCESS STORY Headquartered in Santiago, Banco de Chile is the second largest bank in Chile. Its retail banking arm serves more than half a million customers through a network of 300 branches and five contact centers ready to take calls around the clock. In total, the bank employs some 14,000 st

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