Case Study / Florius www.florius.nl avaya.com Florius Delivers an Outstanding, Online, Omnichannel Customer Experience with Help from Avaya and Dimension Data A passion for innovation, delivering a high-quality customer experience and Avaya contact center solutions help set the mortgage specialist company apart from the competition Located in the Netherlands, Florius, a division of ABN AMRO, is a 70-year old financial services company specializing in mortgages. Currently, about 100 of its 185 employees are dedicated to serving Florius’ 380,000 customers through its Avaya contact center. Throughout its history, Florius has continually looked for ways to make life easier for customers and employees, driving inventive new approaches that are well ahead of many of its competit

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