Case Study / Global BPO avaya.com Global BPO Partners with Avaya for Digital Transformation to Meet Evolving Consumer Expectations A global provider of business process outsourcing (BPO) services, passionate about providing outstanding customer experiences, was challenged to deliver on the engagement requirements of its clients. Their disparate collection of point products was expensive to manage and was an impediment to their digital transformation objectives for the 500 million consumers they serve on a daily basis. Their imperative was to standardize and modernize their systems into a unified solution that consolidates all of the functionality within a single platform and provides an omnichannel experience to meet their client’s objectives of a consistent engagement experie

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