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Enabling IT to provide an excellent customer experience

Enabling IT to provide an excellent customer experience

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SUCCESS STORY ENTERPRISE INFOR M ATION M ANAGEMENT INDUSTRY Non-Profit CUSTOMER Macmillan Cancer Support CHALLENGES n Paper and spreadsheet based processes n ITSM solution unable to adapt to organization growth n Poor reporting and visabilty of support issues SOLUTIONS n ITSM BENEFITS n Ability to change processes n ITIL-aligned best practice processes n Great customer support n Deploy system in other departments The Challenge Macmillan

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