Building an excellent employee experience CHALLENGE The challenge for us has been to build on what M&S already had in place and evolve the programme in line with their needs. The most recent brief has been to enable M&S to make the transition from measuring employee engagement to the employee experience in a more holistic sense. Alex Nelson, Senior Colleague Experience Manager at M&S, explains: Marks & Spencer has almost 1,500 stores worldwide including around 1,025 across the UK. At peak times they employ around 100,000 people. We first began working with M&S in 2012 and continue to have a flourishing partnership Case study SOLUTION Talking straight With our help M&S runs the ‘Talk Straight’ survey on a quarterly basis. The latest one went out in 10 different languages, had ove

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