Case Study
E-Commerce Giant Enhances Online Shopping In India With Aegis’ Call Center Services
OVERVIEW: BUSINESS CHALLENGES: Setting the scenario with some statistics: • As of June 2015, India had 354 million active internet users. • This made India the second largest user base in the world, the first being China with 650 million users. • However, although the number of users was high in India, the astuteness of e-commerce was limited compared to United States (266 million) and France (54 million). • That said, the ‘internet of thin