Case Study

UK Bank Enhances Customer Experience And Regulatory Adherence With Aegis

UK Bank Enhances Customer Experience And Regulatory Adherence With Aegis

Pages 2 Pages

OVERVIEW: BUSINESS CHALLENGES: Banks, insurance and credit card companies are often faced with a big challenge - Payment Protection Insurance (PPI) cases. In 2011, the Financial Services Authority (FSA) and the Financial Ombudsman Service (FOS) ruled that PPI premiums should be repaid if the product in question was deemed to be sold mistakenly to consumers and if it consequently created a massive, uncalled for operational challenge for all

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