CX Lab’s 5 Key T rends for How Remote Work and Consumer Spending Have Changed Forever Copyright © 2021 Teleperformance SE. All rights reserved. Complete or partial external use or reproduction is strictly forbidden.The Teleperformance CX Lab is an award-winning research center dedicated to monitoring changing consumer behaviors and expectations globally in order to help companies improve their customer service strategies. The annual CX Survey was launched in 2013 and covers a wide range of dimensions, such as channel preferences and brand perception. The 2021 survey features participants from 13 different countries and analyzes 19 different industries, totaling 51,919 survey responses, and included a special, COVID-focused edition. Introduction and Executive Summary

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