4 Dynamics That Have a Profound Economic Impact on Contact Centers in the US Copyright © 2020 Teleperformance SE. All rights reserved. Complete or partial external use or reproduction is strictly forbidden. White PaperCopyright © 2020 Teleperformance SE. All rights reserved. Complete or partial external use or reproduction is strictly forbidden. Executive Summary 2 White Paper 4 Dynamics That Have a Profound Economic Impact on Contact Centers in the U.S. A confluence of changing dynamics around unemployment levels, minimum wage and market pressures, health insurance, and the growing number of digital service technologies (e.g., artificial intelligence, robotic process automation, etc.) is leading to significant changes that will have a profound impact on contact center operators.

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