Sponsored by WHITE PAPER Key Trends for Remote and Hybrid Customer Experience DeliverySP ONSOR PER SPE C TIVE Maintaining Human Connections at Times of Crisis and Uncertainty 2020 was a year like no other. Widespread community shutdowns drove sweeping work-from-home mandates, record unemployment, industry disruptions, and social upheaval. This past year has marked one of the most grave and profound chapters of my career. I’ve long believed that adversity is the true test of one’s character, and many were put to the test. Companies needed a lifeline to stay connected to customers. Governments implemented strict safety mandates. Health care agencies struggled to meet exploding patient support needs. Nonessential businesses were forced to close. No matter who we are, 2020 remin

Join for free to read