White Paper Are Digital Expectations Transforming the Future of Consumer Electronics? Copyright © 2022 Teleperformance SE. All rights reserved. Complete or partial external use or reproduction is strictly forbiddenWelcome to this continued exploration of the Teleperformance Global CX Survey 2021. The CX Lab is Teleperformance’s award-winning research center dedicated to monitoring changing behaviors and expectations of consumers globally to help companies improve their customer service strategies. The annual CX Survey was launched in 2013 and covers various dimensions, such as channel preferences and brand perception. The latest survey features participants from 13 countries and analyzes 19 different industries, totaling 51,919 interviews. We conducted 2,639 interviews with e

Join for free to read