SUCCESS STORY: TEL-INFORM Customer service provider with long history transforms into a digital service champion Service provider tel-inform transformed their business model, automated skills-based routing and rolled out digital innovations with the GenesysTM PureEngageTM platform. A recent study on digital transformation by the Düsseldorf municipal savings bank, Düsseldorfer Stadtsparkasse, found that regular reviews of the business models are common practice among small and medium enterprises in that region. That sounds promising, but there’s a downside. The study also revealed that too few organizations use their findings to transform their businesses and prepare for the future—even though bold enterprises like tel-inform clearly demonstrate the competitive advanta

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