Kainos, a Belfast-based service provider, has enhanced customer service using GenAI with Now Assist, leading to a 99% customer satisfaction rate, up from 80%, and a 71% reduction in average resolution time. With 600 knowledge articles created using Now Assist, Kainos enables faster, more efficient customer support. This AI-driven approach has also improved internal operations, particularly in training junior consultants, aligning with Kainos's mission to deliver innovative, cost-effective solutions to its clients.

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