Welsh Water Transforms its Customer Service Strategy with Genesys
Welsh Water Transforms its Customer Service Strategy with Genesys
4 PagesSUCCESS STORY Welsh Water is the UK’s sixth largest regulated water and sewerage company, employing assets worth £25 billion (USD$ 40 billion), and investing £250 million (USD$ 400 million) every year. This ‘not-for-profit’ company had reached the functional limits of its contact center operations and was unable to properly plan a roadmap for new services. It turned to Genesys to realize its customer service aspirations — including faster ca
