COMLINE SE, an IT services and solutions provider, has significantly enhanced its service delivery using ServiceNow's Customer Service Management (CSM) platform. By automating IT service delivery and integrating over 400 new services, COMLINE increased revenue by 40% and reduced reopened tickets by 90%. The company also improved mean time to resolution (MTTR) by 50% and streamlined asset management, allowing efficient management of customer systems and quick resolution of complex IT issues. COMLINE’s self-service catalog and 24/7 support put them ahead of competitors, ensuring efficient and secure digital experiences for their clients across Europe.

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