Cox Communications: Wiring the VOC into the Organization
Cox Communications: Wiring the VOC into the Organization
4 PagesMEDALLIA.COM Cox Communications Wiring the VOC into the Organization Cox Communications is on an impressive CX trajectory. Just 18 months after launching a new NPS program supported by Medallia, the company has measured dramatic CX improvements and business impacts across the organization. Cox has: • Reduced customer churn significantly thanks to a new Closed-Loop Feedback team • Improved transactional NPS scores by 9 points across
