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Beeline: Turning Churn into Retention: How Beeline Is Winning the Market Through Customer Experience

Beeline: Turning Churn into Retention: How Beeline Is Winning the Market Through Customer Experience

Medallia
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MEDALLIA.COM Beeline Turning Churn into Retention: How Beeline Is Winning the Market Through Customer Experience The Challenge Faced with growing customer churn and shrinking market share, Beeline faced an emergency. One of the largest telecoms in Russia, Beeline needed to change quickly, or its competitive edge would evaporate—fast. It was clear that unhappy customers were churning, but Beeline didn’t know what was causing their unhappi

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