Mercedes-Benz USA, LLC: The Best or Nothing: Driving Improvements into the Enterprise Through Customer Feedback
Mercedes-Benz USA, LLC: The Best or Nothing: Driving Improvements into the Enterprise Through Customer Feedback
4 PagesMEDALLIA.COM Mercedes-Benz USA, LLC The Best or Nothing: Driving Improvements into the Enterprise Through Customer Feedback “I am 100% serious about this customer experience program. It’s going to be my legacy—to create a customer experience that ?ts with our tag line ‘The Best or Nothing.’” —Stephen Cannon, President & CEO, Mercedes-Benz USA, LLC Driven by the philosophy “the best or nothing,” Mercedes- Benz USA, LLC (MBUSA) relentlessl
