SUCCESS STORY: VIDÉOTRON Canadian Communications Innovator Consolidates to One Centralized System for Multichannel Customer Interaction Vidéotron is known for delivering innovative products and services and providing excellent customer experience. They are Quebec’s most respected telecommunications company, ranked as such for nine consecutive years. Vidéotron provides cable television, interactive multimedia, video on demand, cable telephony, wireless communication and Internet services to Quebec. The company also provides contact center operations for many of the divisions within parent company Quebecor, one of Canada’s largest media groups. Approximately 4,800 of their highly-trained call center agents across 27 sites handle over 18 million calls, 500,000 chats and 125

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