SUCCESS STORY: TELEFÓNICA CHILE Telefónica Chile Consolidates Communications and Improves Efficiencies As a leading provider of telecommunications products and services in Chile, Telefónica Chile?identified through its brand Movistar?has more than 4,000 employees and approximately 12 million customers. Telefónica Chile is a division of Telefónica S.A., one of the largest telephone operators and mobile network providers in the world. With contact centers in Colombia and Peru, as well as in Chile, the company is focused on providing the best product offerings, with their contact center playing a critical role in ensuring a consistently exceptional customer experience. Unifying the contact center Relying on a variety of outsourcers, each with their own contact center platfor

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