Build Trust With Your Service Customers — As Soon As They Pull Up! Tom Gill Chevrolet has earned the honor of being Kentucky’s largest Chevy dealership by volume. About 110 employees make this successful operation tick, and you’ll ?nd six of them, each with tablets in hand, ready to greet service customers in the lane. This mobile technology is a key component of CDK Service, which enables the vehicle owners to participate in walkaround inspections with the service advisors and see everything that the advisors see. “There’s great value in meeting a customer in the lane because we begin building trust as soon as the customer pulls up,” says Parts and Service Director Mark Farney. “There’s no walking them to a desk, then going back to the vehicle to do walkarounds without them,” he explains.

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